Assistant Manager, Account Management
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We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description:
Job Specification
1. Key Account Management
To develop strong relationships and partnerships with existing clients to build sustainable business relationship and generate tangible sales results with an emphasis on developing new business opportunities.
To identify key areas of opportunities to capture market share.
To be consultative in sales approach & to be able to propose the appropriate to meet prospect & customers' objective(s) and needs.
To articulate the value proposition to the customer and quickly resolve any customer inquiries.
To uphold a strong performance of the business unit in terms of volume and profitability.
To handle customer complaints, product technical complaints and adverse events quickly and professionally in accordance with company procedures.
To act as the point of contact to convey customer's sentiment and to accurately brief the production team on the requirements.
To respond swiftly to inquiries regarding customer payments or new account set up.
To coordinate program development, execution and implementation.
2. Product Management - NATRIEO and ELAISE
To increase brand awareness through event marketing, roadshows, sales and brand promotions.
To launch new users' campaign with monthly programs to increase customer base.
To conduct product training to distributors including revamped detailing aid and other marketing materials.
To analyze consumer usages patterns to identify suitable brand and promotional activities.
To handle digital campaign launch for existing products in Malaysia and China.
To manage distributor with mixed team focusing on different healthcare professional channels.
To manage e-commerce platform and to improve the traffic / sales conversion via marketing activations such as Shopee Live, campaigns, etc.
To organize physical and virtual CME talk, medical marketing activations, etc to drive brand credibility, improve GPs and Hospital penetration.
To improve product distribution via chain pharmacy penetration.
Job Requirement
Preferably with 5 - 8 years of relevant working experience in sales and marketing.
Experienced in conducting physical and digital marketing events and campaign.
Experienced in e-commerce platform is an added advantage.
Experienced in conducting market survey and market research is an added advantage.
Preferably at least an intermediate user of Microsoft Office (Word, Power Point, Excel).
Only shortlisted applicants will be contacted.
To apply, please submit your resume and cover letter outlining your interest for this role.
