Junior IT Developer & Support Specialist

Job Title: Junior IT Developer & Support Specialist

Location: KL / Genting
Job Type: Full-time

Job Description:

We are seeking a dedicated and eager Junior IT Developer & Support Specialist to join our dynamic IT team. The successful candidate will have a passion for technology and learning, supporting both system development and hardware/software troubleshooting across the organization.

Key Responsibilities:
- Assist in the development, maintenance, and support of in-house software systems.
- Support system users with troubleshooting, problem-solving, and application training.
- Provide technical support for IT hardware including PCs, servers, printers, and mobile devices.
- Diagnose, repair, and maintain software issues, ensuring optimal performance.
- Assist with software installations, updates, and system configurations.
- Collaborate with senior developers to implement software enhancements and bug fixes.
- Ensure security and compliance with IT policies and procedures.
- Help with network configurations, data backups, and system performance monitoring.
- Respond promptly to IT helpdesk tickets and resolve technical issues.
- Document technical support processes and maintain accurate logs of activities.

Requirements:
- A degree or diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of programming languages (e.g., PHP, JavaScript) and development environments.
- Knowledge of IT hardware troubleshooting and software installation.
- Familiarity with operating systems (Windows, Linux, macOS).
- Understanding of network systems, TCP/IP, and basic cybersecurity principles.
- Strong communication skills and the ability to work well in a team.
- Ability to manage multiple tasks and prioritize workloads.

Desirable Skills:
- Experience with web development frameworks (Laravel, Mobile App etc.).
- Exposure to databases (MySQL).
- Experience in IT support/helpdesk environments.