Ocean Customer Service Executive

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is an International Freight Forwarding MNC, located in Section 19, Petaling Jaya. Currently seeking talent for their business expansion.

• Address customer inquiries and manage expectations in coordination with the Commercial and Customer Service Manager.
• Troubleshoot daily operational issues and escalate customer complaints as necessary.
• Ensure timely and error-free processing of customer instructions, such as warranting and warehouse receipt.
• Prepare Work Order Instructions and follow up until completion.
• Escalate claims or disputes to appropriate managers.
• Assist with ad-hoc reporting tasks and monitor work order progress, keeping customers informed.
• Ensure parcels for warranting comply with regulations, liaising with Operations and Exchange Compliance Manager.
• Update logistics system and provide regular inventory reports to customers and banks.
• Ensure accuracy of reports before sending to external parties.
• Timely and accurate billing to customers, including job costing in ERP.
• Engage with customers to ensure timely payments and minimize overdue payments.
• Inform customers of additional charges and clarify invoices for accurate payment processing.
• Maintain accurate documentation and filing, updating job information as needed.
• Undertake any other tasks or assignments as required.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Ocean Customer Service: 1 year (Required)

Language:

• English (Required)

Application Deadline: 10/31/2024