C
IT Key Account Manager - Mandarin Speaker - Cyberjaya
RM 5,000 - RM 6,000 / Per Mon
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- They support the business by taking responsibility for overall contract management for medium to large complex client contracts.
- They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts .
- Operations performance, including: Service Improvement Plans, Establish, monitor, and report Service Delivery Reports, Escalation management and Meeting Management with Clients.
- Vendor Backout - Manage backout issues with Vendor.
- Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services.
- Receive and manage change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations, etc.
- Support billing / invoicing inquiries and/or disputes.
- Monitor client satisfaction and identify service improvement plans to address client’s satisfaction with the service.
Requirements
- At least 1 Year(s) of experience in customer service, service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider.
- Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Engineering or equivalent.
- Ability to establish strong relationships with internal stakeholders and external clients
Job Type: Permanent
Pay: RM5,000.00 - RM6,000.00 per month
Schedule:
- Day shift
- Monday to Friday
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