Customer Service Executive

Job Responsibilities:

• Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner
• Act as a key interface for all customers’ orders and logistics enquiries
• Point of contact for customers in all purchase orders and deliveries/shipment concerns
• Ensure prompt shipments/deliveries (may include short lead-time orders)
• Ability to resolve issue when conflict arises
• Knowledge of local and overseas regulations with proper documentation
• Timely keying in of orders and acknowledgement of customer purchase orders
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
• Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
• Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
• Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment
• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
• Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
• Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers’ request
• Any other tasks assigned from time to time

Job Requirements:

• Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
• Able to make timely decisions in a high pressure environment
• Meticulous and keen eye for details
• Good verbal and written communication skills and detailed oriented

Salary: up to RM 3,500(depends on qualification and experience)

Job Type: Full-time

Pay: From RM3,500.00 per month

Language:

• English (Preferred)
• Bahasa (Preferred)
• Mandarin (Preferred)