Advisor - Traditional Mandarin Speaker
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Description
Vacancy: - Advisor – Traditional Mandarin Speaker
Location: Kuala Lumpur, Malaysia
Salary: RM 6000+ KPI + Nigh Shift Allowance
Language: Traditional Mandarin + English
Working Hour: Rotational shift, weekends off.
Project: Entertainment
Joining Date : 28th October 2024
*Headcount: 33
Job Summary:
* Understand customer enquiries and respond via applicable channels: email, and chat.
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
* Ensure all SLAs are met accordingly
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes
* Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.