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Advisor - Traditional Mandarin Speaker

Salary undisclosed

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Description

Vacancy: - Advisor – Traditional Mandarin Speaker

Location: Kuala Lumpur, Malaysia

Salary: RM 6000+ KPI + Nigh Shift Allowance

Language: Traditional Mandarin + English

Working Hour: Rotational shift, weekends off.

Project: Entertainment

Joining Date : 28th October 2024

*Headcount: 33

Job Summary:

* Understand customer enquiries and respond via applicable channels: email, and chat.

* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

* Manage customer escalations and ensure that these are answered, tracked, and escalated as required

* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

* Ensure all SLAs are met accordingly

* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

* Provide a high level of professionalism and competent customer service

* Able to communicate effectively with customers in a friendly and polite manner following the processes

* Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.