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Customer Service Representative

RM 2,500 - RM 4,000 / month

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Position: Customer Care Representative

Job Purpose:

With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.

Job Responsibilities:

  • To manage customer’s request via phone, email and various digital platforms. This includes but not limited to providing information on general enquiries, policy benefits, claims related enquiries, travelling inconvenience, and any other enquiries
  • Responsible to plan, coordinate and deliver the service according to the standard operating procedure
  • To ensure continuation and completion of service delivery within the agreed turn-around-time
  • Document all call information and coordination arrangement into the case management system
  • To liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries/requests, where applicable
  • To participate in training as to ensure continuous enhancement of skills and knowledge to deliver service quality
  • To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/other requirements