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Customer Care Associate

Salary undisclosed

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Job Responsibility

Job Scope

  • Excellent telephone etiquette (professional, confident and patient)
  • Handle incoming customer enquiries over the telephone
  • Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.)  or handle walk-in customers by providing accurate, efficient, and quality service.
  • Identify cause of problems and recommend solutions

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Working Shift

  • 8:00AM - 12:00AM
  • 8 working hour daily in rotational shift basis
  • 5 working days weekly in rotational shift basis

Job Requirements

  • Able to start immediately
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Mandarin speaker is added advantage
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments

Job Benefits

Remuneration Package:

  • Salary range: RM3000++
  • Basic salary: RM2,150.00 (Fixed) / RM2,350.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)
  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)

Location:Â

  • Berjaya Times Square, Jalan Imbi Kuala Lumpur
  • Nearby Imbi monorail station