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Customer Service Executive (English/Bahasa Malaysia/Chinese Speaker)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 2,000 - RM 4,500 / Per Mon


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Responsibilities:

• Handling all inbound calls/Chats/emails pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

• To exceed customers expectation in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least a SPM with 5 passes.

• Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).

• Minimum 1 year of working experience in the service industry will be an added advantage for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts and off day

• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest and 5 days a week working.

Benefit

• 5 working days in a week

• EPF & SOCSO

• Sick leave

• Annual leave

• Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.

• Quarterly staff recognition and appreciation

• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable