Customer Service Executive (English/Bahasa Malaysia/Chinese Speaker)
Responsibilities: • Handling all inbound calls/Chats/emails pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products • To exceed customers expectation in terms of customer service & accurate information. • Work in a team to achieve the required KPI elements and SLA.
Requirements: • Candidate must possess at least a SPM with 5 passes. • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage). • Minimum 1 year of working experience in the service industry will be an added advantage for this position. • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided • Applicant must be willing to work on rotational shifts and off day • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest and 5 days a week working.
Benefit
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable