Assistant Retail Operations Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:

As the Retail Operations Executive, you manage the sales and operation function of the business. Reporting to Retail Operation Manager, you will be responsible for developing and analyzing market reports, implementing retail strategies, ensuring customer satisfaction. You will lead and motivate the retail staffs across numerous counters within Malaysia.

What we want you to do:

• Retail Sales (Sell-out) and Net Sales (Sell-in)
• Developing sales strategies for retail stores, counters and other brick and mortar POS
• Effectively recruiting new marketable consumer and utilizing our CRM database
• Inventory management at trade, including MOH, stock discrepancies and expiration tracking
• Daily operational efficiencies
• Ensuring tester / GWP / amenities sufficiency at POS
• Working with stakeholders to build up planogram and display quantity for all POS
• VM and planogram execution and maintenance of overall look and feel of stores / counters
• Retail recruitment and on-boarding
• Training and field coaching of all Beauty Advisors / Fragrance Associates
• Defining Beauty Advisors / Fragrance Associates grooming guideline and handbook
• Beauty Advisors / Fragrance Associates career progression, KPI management and attendance tracking
• Ensuring compliance of all legal regulatory at POS (e.g. PDPA, importer label)
• Develop strong working relationship with retail partners management
• Execution of Retail Excellence projects in market and audit compliance
• Data sanity of Retail team
• Conducting on-site visit and check list to ensure compliance of POS

• At least 5 years of relevant retail experience
• Retail operations experience preferred.
• Experience leading a team
• Ability to work independently with minimal supervision
• Candidate with beauty background will be an added bonus
• Detail oriented, organized, and able to manage competing priorities.
• Comfortable in fast paced environment

• Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together. To explore other careers opportunities, visit our careers page @ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

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Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.