Indonesia Customer Care Representative
Salary undisclosed
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Job Responsibility
Working hour:
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customersâ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
- Preferable with a minimum of one (1) year of customer service-related experience
- Strong customer management skills.
- Good communication skills and well-versed in the required language as below listed.
- Indonesia: English/Bahasa Indonesia
- Provide good email writing skills in English.
- Ability to manage escalated issues / difficult customers.
- Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
- Respond to customers' inquiries professionally and promptly.
- Good listening, interpersonal, organizational skills & customer service orientation.
- Adaptability, initiative & stress tolerance.
- Attention to detail and accuracy.
- Ability to learn new products and technologies.
Working hour:
- Monday â Sunday, Including Public Holiday
- 9:00 AM â 8:00 PM
- The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur
- Basic salary : RM 3,000 - RM 4,000
- KPI Allowance : RM 500.00
- Language allowance : RM 300.00 (only if applicable)
- Attendance allowance : RM 100.00
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
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