Account Manager (Recruitment)

Job Description

• Take ownership for new or existing business immediately assigned to portfolio with the objective of growth.
• Provide highest levels of quality for customer experience in all aspects of business process.

Account management

• Customer management and care – ensure customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth.
• Customer relationship management – ensure customer wants to continue to maintain account.
• Customer development – up-selling growth – strive to grow account year on year.
• Cross-selling internally within customer and/to associated companies to grow share of wallet.

Delivery

• Take quality job brief and ask appropriate questions where client does not initially provide required information.
• Working hand in hand with customer and recruitment manager.
• Consult clients on market conditions and offer input to compensation or duration where applicable.
• Ensure recruitment understand vacancies from Account in your hand.
• Where required conduct appropriate levels of screening in accordance with requirements.
• Monitor recruitment performance and service level.
• Monitor customers service level in providing accurate job details, market rates and feedback on candidates submitted.
• Where required support with arranging and preparing candidates for Interviews.
• Ensure feedback is provided to candidates following interviews.

Operations Systems and Process

• Obtain all required Purchase Orders/documentation in order for correct invoice and payment by customer.
• Record all activity in CRM/ATS platform and ensure support department is also on top of their activity
• Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection.
• Ensure accuracy of all relevant data, then liaising directly with Operations team to ensure service delivery is to candidate and client satisfaction.

Development

• Generate and follow up leads to ensure you have a suitable volume of work,
• Create strategic plan to develop your accounts and to achieve your targets.
• Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of “hot prospects”.

Job Requirements:

• Minimum degree in any field
• Minimum 3 years of experience working with internal/external customers.
• Ideally had experience working for recruitment/manpower companies in customer facing role.
• Deep understanding of at least one market served.
• Ability to engage professionally with clients and take the lead in the end-to-end business process.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay