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Technical Support Korean- no night shift

RM 7,500 - RM 8,500 / month

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Job Summary

As a Customer Service Representative, you will provide exceptional support to customers in the Korean language. You will assist users with inquiries related to bookings, cancellations, and general travel information, ensuring a positive experience throughout their journey.

Key Responsibilities

  • Customer Support: Handle inbound customer inquiries via phone, email, and chat in Korean, providing accurate information and assistance.
  • Issue Resolution: Troubleshoot and resolve customer issues related to bookings, payments, and account management effectively.
  • Documentation: Maintain detailed records of customer interactions and issues in the CRM system for future reference.
  • Feedback Collection: Gather customer feedback to improve service quality and contribute to product enhancements.
  • Collaboration: Work closely with other departments to escalate unresolved issues and ensure timely resolutions.

Qualifications and Skills

  • Language Proficiency: Fluent in Korean (spoken and written) and proficient in English; additional languages are a plus.
  • Experience: Previous experience in customer service or hospitality is an advantage.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Familiarity with computer systems and customer service software.
  • Nationality: Malaysian nationality with TOPIK 5 or 6

Benefits

  • Competitive salary with performance-based bonuses.
  • Opportunities for career advancement within the company.
  • Comprehensive health benefits package.
  • Paid time off and flexible working arrangements.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM7,500.00 - RM8,500.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Japanese (Preferred)