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JP Caliber is a Malaysian incorporated organization establish organization which has won investors who support the growth of Malaysian companies towards building talent pipeline of opportunities and supporting our establish clients with Technology infrastructure . JP Caliber is specialized in Tech and Digital, Finance and Functional Support roles.
At JP Caliber we understand that the only way to stay ahead of your competitors and the importance of building a fantastic culture of an organization is build upon hiring the right talent. Our consultant help bridge the right talent , provide HR solutions and also career counseling . Our team is highly experience individuals who is definitely passionate in providing HR Solutions as they have many year of experience . Our customer satisfaction is top priority as we build a brand of excellence.
The Role
Job Description
The knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies.
Knowledge management
Requirements
At JP Caliber we understand that the only way to stay ahead of your competitors and the importance of building a fantastic culture of an organization is build upon hiring the right talent. Our consultant help bridge the right talent , provide HR solutions and also career counseling . Our team is highly experience individuals who is definitely passionate in providing HR Solutions as they have many year of experience . Our customer satisfaction is top priority as we build a brand of excellence.
The Role
Job Description
The knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies.
Knowledge management
- Support the development, implementation & operations of knowledge management strategy & framework
- Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc
- Support technical exchanges & coordination with knowledge management team & knowledge contributors
- Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking
- Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling
- Together with content specialist, to provide support to knowledge community users & design the best fit knowledge adoption initiatives
- Provide support for additional tasks assigned by the head of knowledge management
- Create preventive, monitoring & recovery policies & procedures
- Constantly ensure availability of knowledge centre
- Continuously review & improve maintenance & operations performance
- Understand & translate roadmap into workable items
- Execute the work items until completion
- Identify risks & issues & resolve them
- Design & implement trainings/workshops to increase adoption
- Track knowledge adoption & iteratively improve
- Develop & submit reports for continuous traction
- Improve reporting/data presentation to ensure performance tracking has clarity
- Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc
- Familiar with
- technology operations process from prevention, monitoring to recovery
- agile & waterfall deliveries for application & infrastructure
- business to IT processes related to knowledge management
- search engine & social media
- Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements
- Building, maintaining & improve knowledge management especially in group technology landscape
- Knowledge management may also be extended to overall group level
Requirements
- Degree in related computer science principles
- 10 years’ experience in knowledge management and 5 years' hands on experience in Confluence, Jira, Sharepoint, chats
- Familiar with knowledge management tools, content management systems & databases
- Ability to categorise, tag & structure information effectively
- Good knowledge processes
- Critical thinking & able to resolve problems creatively
- Proficient in using Jira & Confluence
- Strong interpersonal & collaborative skills as well as highly effective communication skills
- Organised, detail oriented & thorough
- Strong desire to help improve processes & mentor others
- Knowledge / certification in ITIL is advantageous
- Excellent career development opportunities
- Leadership Role
- Work within a company with a solid track record of success
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