Duty Station Head, KUL

Job description:Job Title

Duty Station Head, KUL

Reports To

Manager, Ground Operations

Role Purpose

Manage, plan and monitor ground operations at Station to ensure service delivery is implemented in accordance to Company service standards; and ensure aircraft operate in a safe, secured environment and in full compliance with the regulatory requirements, company policies and SOPs.

Key Accountability

• Responsible and accountable for all ground operational matters at Station including Ground Handling, Airport Services, In-flight Catering operations and CVP implementation at every touch points.
• Plan and control the operating expenses to ensure within the approved budget.
• Plan daily operation audit to monitor ground handlers resources and performance in accordance to the Standard Operating Procedures (SOPs) and Service Level Agreement (SLA).
• Plan periodical audit to monitor KPIs, safety & security issues and ensure staff & 3rd party Ground Handling Agents (GHA) are in compliance to the safety and regulatory requirements, SOPs, accurate reporting and recording of information.
• Provide daily strategic operation directives to ground handlers based on the agreed plan by OCC to address daily challenges (e.g. aircraft/crew shortage, flight disruptions etc.) through effective communications and working relationship.
• Ensure maintenance of the Station Emergency Respond Plan (SERP) and execute/implement SERP as and when required.

Qualifications & Working Experience

• Degree in any field with 3 years of working experience preferably in airline operations.
• Diploma in any field with 6 years of working experience preferably in airline operations.

Areas of Experience

• Good knowledge of relevant Malaysian and International Statutory Regulations such as CAAM, IOSA, IATA, ICAO etc.
• Strong leadership, good communications and interpersonal skills.
• Positive work attitude, a good team player, able to meet tight deadlines and ready to take additional responsibility.