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Information Technology Support Specialist

Salary undisclosed

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Multiple IT Support Specialist Required:

We are seeking a highly skilled IT Support Specialist to provide on-site technical support for end-user devices and critical datacenter infrastructure. This role blends hands-on technical work, collaboration with remote teams, and delivering excellent customer service.

Key Responsibilities:

End-user Device Support

  • Install, configure, and troubleshoot devices (desktops, laptops, printers, mobile devices).
  • Perform software installations and updates following Standard Operating Procedures (SOP).
  • Assist users with network connectivity under remote IT guidance.
  • Provide end-user training on hardware/software basics.

Datacenter Support

  • Install, maintain, and troubleshoot datacenter hardware (servers, routers, switches, storage).
  • Perform cable management, labeling, and routine maintenance.
  • Assist with rack and stack operations, physical audits, and asset tagging.

General Duties

  • Resolve technical issues as per Service Level Agreement (SLA).
  • Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment.
  • Maintain clear documentation of tasks performed.
  • Collaborate with remote IT teams to solve complex problems.
  • Adhere to safety and security protocols.

Physical Requirements

  • Ability to lift equipment (up to 50 pounds).
  • Work in datacenter environments with varying conditions.
  • Comfortable with heights and confined spaces.

Ideal Candidate:

  • 2 to 3 years of hands-on experience in IT support.
  • Strong problem-solving skills.
  • Proactive approach to tasks and troubleshooting.
  • Excellent customer service abilities.
  • Ability to work collaboratively with remote teams.

Language:

  • English-Professional
  • Malay-Professional

Job Role:

On-site (Full-Time)

Location:

Shah Alam, Malaysia

Note: No visa sponsorship will be provided and only shortlisted candidates will be notified.