Operations & Community Manager

Pickle Social Club is hiring!

You will be one of the leaders at Pickle Social Club (PSC) participating and contributing to the brand’s growth by expertly and efficiently managing PSC on-ground and backend operation, building good relationships with the members and community, and leading the operation team to provide all PSC members and guests with a best-in-club experience.

About the Role

We are looking for someone who has a passion for Pickle Social Club brand and is interpersonally savvy with a strong business acumen and have the ability to creatively solve problem. Our ideal Operations & Community Manager must be able to execute internal and external lead generation strategies to increase membership database and sales as well as promote the culture of welcoming and motivating our members. A passionate hands-on approach to managing the operation with a “get-it-done” attitude is expected.

What You'll Do

Back-End & On-Ground Operations:

• Create an elevated experience environment where PSC members feel comfortable spending time at the club.
• Manage the overall maintenance and operational matters in the club with priority and good sense of judgement.
• Communicate any studio maintenance or construction needs that could interfere with members experience to the Management, and help oversee proper and prompt fixing.
• Actively identify initiatives and processes that will drive continuous improvement in PSC’s service to members and guests.
• Provide guidance and assistance with any private / special events and campaigns happening at the club.
• Actively monitor the court bookings and attendance trends and analyse the results of overall booking capacity.
• Generate the operational reports and analysis for management and planning purpose, include but not limited to court bookings trend, customers’ experience and satisfaction and sales progression.
• Be an active member of the operation team providing various stakeholders’ feedback and contributing ideas for growth, continuous improvement, members acquisition and retention.
• Work closely with all departments to roll out plans and initiatives to grow the brand and strengthen the bond of community.

Customer Service Management:

• Provide high-level customer service by addressing member inquiries and complaints in a timely manner.
• Actively seek feedback to enhance service offerings and maintain high member satisfaction.

Team Management:

• Oversee the onboarding, training, and development of staff, fostering a motivated and client-oriented team.
• Supervise and assist the Front-of-House in engaging with members on the sales of offerings and products, resolving difficult or complicated transactions.
• Assist with the Front-of-House work schedule to maximize usage and efficiency, ensuring optimal staff coverage during peak hours.
• Conduct performance evaluations and provide constructive feedback to help team members excel.

Community Building:

• Engage with the community to drive participation in events and programs, fostering relationships that enhance member engagement.
• Collaborate with staff to create and promote initiatives that align with our mission and strengthen community bonds.

What You Bring

• A strong attention to detail and a commitment to quality operations and customer service.
• Eagerness to dive into various aspects of the role, ready to get hands-on when necessary.
• Excellent communication skills and a genuine passion for building community connections.
• Resourcefulness, organization, and a meticulous approach, with the ability to adapt quickly to change.
• Ability to work independently while effectively coordinating operational efforts as a team player.
• Strong prioritization and multitasking skills in a fast-paced environment.
• Proficient command of English, with the ability to connect with a diverse range of personalities.

Perks of Working with Us!

• Exclusivity: Work with Malaysia's pioneer and premium pickleball commercial brand.
• Embrace growth: There’s ample opportunities for professional and personal development here as we expand our business to other areas and regions.
• Bonus & rewards: Your contributions will not go unnoticed. We reward good work and good attitudes.
• Build connections: Form a network of the best people here and experience valuable connections.
• Flexible working hours: This is not your usual 9-5 job. For those looking for more freedom with time, look no further.
• Wellness: Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).
• Team Discounts : Discounts on in-house merchandise, fitness packages and affiliate partners’ products.

If you're adaptable, detail-oriented, and ready to drive operational excellence in a fast-paced environment, we want to hear from you!