Executive, Strategic Partnership & Relations

Role Purpose:

1.Assist with daily business and operational needs related to Cyberjaya Investment & Services Centre (CISC) functions & duties such as:

• Operation and functions of CISC; and
• Administrative works (i.e: CISC enquiries, escalation of tickets, monitoring of tickets, analytics of enquiries database, reporting, budget, monitoring & etc)

2.Assist and support on Cyberjaya Circle initiatives & tasks (monitoring, reporting, events & etc)

In This Role You Will:

1. Answer phone calls from clients professionally and respond to client’s enquiries and complaints. To route inbound calls to the appropriate resources.
2. Identify, escalate priority issues and report to the high-level management. Obtain, evaluate and provide analysis all relevant data to handle complaints and inquiries.
3. Assist in recording details of comments, inquiries, complaints and actions taken and updating them in the CRM.
4. Assist in administration, communicating and coordinating with internal departments
5. Assist in monitoring of leads enquiries and following up with calls where required.
6. Assist in implementing strategic and monitor investors profiling plan by identifying and understand investors’ strategic intent in order to develop and deliver an end-to-end service to address investor requirements. This also includes build and manage relationships with partners such as company secretary, business chambers, banks, and other key partners.
7. Assist in any of task for the Cyberjaya Circle initiatives which includes monitoring, reporting, events etc.
8. To adhere and fully comply with the anti-bribery policy and anti-bribery management system.
9. Undertake any additional assignment as instructed by the Company.

You're A Great Fit If You Have:

• Possess at least a Bachelor Degree, Post Graduate Diploma, Professional Degree in Computing/IT/Business/Marketing or any relevant certification.
• A minimum of 1 years experience in ICT industry or other tech industries.
• Preferable knowledge and experience in handling a one-stop centre functions which includes business facilitation, market access, and ecosystem and community related matters.
• Demonstrable capability on Microsoft Office Suite, Project, Visio and other software technology tools.
• Strong verbal and written communication
• Analytical skill
• Friendly and approachable
• Fast, attentive, meticulous and efficient

Cool Perks:

• Flexible & Hybrid working arrangement
• Relax and unwind in the leisure area with gym, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, sports activities, and other events for sharing and bonding.