Internship (IT Service Desk)

Specification

We are currently looking for young and dynamic students to join our internship program. The student filling this position will handle a wide range of important duties. We will create a remarkable learning and professional experience for interns so that they will have a real exposure of working environment.

Job Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Record and manage all service requests and incidents in the service management system.
• Assist in troubleshooting hardware, software, and network-related issues.
• Escalate unresolved issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.

Requirements

• Currently pursuing a diploma/degree in Information Technology, Computer Science, or a related field.
• Excellent communication skills, both written and verbal in English.
• Willing to learn and ability to multi-task
• Ability to effectively collaborate and work in a team-based environment
• Great interpersonal skills and social competency
• Must posses an eagerness to learn

Job Type: Internship
Contract length: 6 months

Pay: Up to RM800.00 per month

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How would you rate your English speaking skill? (1 - lowest, 5 - highest)
• Are you Malaysian?
• Please provide your internship start date & end date and attach with internship placement letter.