Capacity Management Officer

• Maintain an overall understanding of current service capacity records and trends.
• Produce and maintain a capacity plan incl. capacity forecasts with application teams and technical IT domains in relation with the business demand.
• Work with the SME/technical leads to provide sufficient capacity to meet business objective.
• Work with the SME/technical IT domains to ensure monitoring of capacity levels are in place, comparing actual against targets, addressing shortfalls and associated risk.
• Conduct the capacity review meetings with respective application teams and technical IT domains. Track exceptions and actions, adjust capacity based on trends and forecasts and drive open issues to closure.
• Maintain the capacity related risk register. Present and escalate the risk items to IT management and relevant stakeholders for decision.
• Assess the capacity impact of new service introductions and change requests with the application teams and technical IT domain.
• Participate in Change Advisory Board (CAB) when required.
• Involve in the root cause analysis related to incidents/outages caused by capacity limitations and derive capacity management related improvements.
• Responsible for the capacity management policy, process, procedures and compliance.
• Ensure all capacity adjustments are agreed and covered by using the appropriate demand requests singed by the relevant stakeholder.

• Bachelor Degree in Business Administration, Information Technology or related disciplines.
• ITIL Service Management Foundation certification.
• At least 5 years of relevant working experiences in IT industry on Capacity, Incident, Change and problem Management would be an added advantage.
• Technical knowledge on IT Infrastructure and Software.
• Leadership, organizational and communication skills with the ability to drive different teams and different technical experts to ensure sufficient capacity to meet business objective.

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