Customer Relation Executive (Mandarin Speaker)

Tasks & Responsibilities:

Customer Engagement & Retention:

• Build and maintain strong relationships with existing customers to enhance satisfaction and loyalty.
• Develop personalized follow-up plans to ensure customers feel supported throughout their wellness journey.
• Engage with customers using phone calls, WhatsApp, and other messaging platforms.

Lead Conversion & Sales:

• Manage and convert leads from online advertisements (Facebook, social media) into customers.
• Drive online sales and encourage customer visits to the offline wellness center.
• Work towards sales targets by engaging and nurturing leads effectively.
• Develop and manage customer funnels to maximize lead conversion.

Communication & Sales Funnel Management:

• Utilize various communication channels such as Messenger, WhatsApp, and phone calls to engage customers.
• Make outreach calls to introduce products/services, build relationships, and close sales.
• Ensure a smooth transition for customers from the sales process to post-sales support.

Reporting & Improvement:

• Provide regular updates and reports on customer engagement activities, sales progress, and feedback.
• Continuously seek customer feedback to improve customer experience and sales strategies.

Qualifications & Experience:

• Experience: Minimum of 2-3 years of relevant experience in customer relations, sales, or related roles.
• Languages: Proficiency in written and spoken English and Mandarin is required.
• Skills: Strong interpersonal skills, sales acumen, and comfort with making outbound phone calls.
• Availability: Willingness to work on weekends and public holidays.

Benefits:

• Sales Commission: Eligible for a commission based on sales target achievement.
• Career Growth: Opportunity to work in a dynamic environment focused on health and wellness, with prospects for professional development.
• Supportive Work Environment: Join a team committed to making a positive impact on customers’ health and well-being.