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Responsibilities:
- Serving as the first point of contact for IT support within the organisation
- Installing, configuring and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Testing new hardware and software before full-scale installation
Requirements:
- At least a Degree holder in in Computer Science, engineering or relevant field.
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Excellent knowledge of IT systems and infrastructure.
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