Bilingual Customer Service Representative (Chinese/English)

We are looking for a highly motivated and customer-oriented individual to join our team as a Bilingual Customer Service Representative. The ideal candidate needs to be fluent in both Chinese and English and will be responsible for providing top-notch support to our customers via email, live chat, and phone.

Key Responsibilities:

• Respond to customer inquiries in both Chinese and English via chat, email, and phone.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Escalate unresolved issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction by delivering prompt and courteous service.
• Collaborate with other teams to improve overall customer experience.
• We offer full training for new hires that covers everything you need to know to start, plus ongoing training to help you grow.

Requirements:

• Fluency in both Chinese and English (written and spoken) is required.
• Previous experience in customer service is preferred but not mandatory.
• Strong communication and problem-solving skills.
• Ability to multitask and handle a high volume of customer inquiries.
• Familiarity with customer service software (e.g., Zendesk) is a plus.
• Ability to work independently and as part of a team.
• Excellent attention to detail and a positive attitude.
• High school diploma or equivalent required.
• Bachelor's degree is a plus.
• Fresh graduates are encourage to apply as well.