Customer Service & Real-Time Support Executive
- Full Time, onsite
- Private Advertiser
- Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed
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- Actively delivering customer support and real-time monitoring activities with sense of urgency and accountability in meeting the deadlines and customer expectation.
- To handle all customer inquiries and requests promptly, accurately and professionally.
- Managing any issues that may arise towards resolution in a collaborative and timely manner
- Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.
- Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
- Completing operations whilst providing backup support to team members on other activities during holidays
- Ability to work in a high volume, fast moving operational business.
- Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
- Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.
Requirements:
- Possess Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields.
- Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.
- Good command of English language.
- Strong communication and interpersonal skills and collaborative team spirit.
- Strong and proven problem solving skills.
- Proficient use of applicable technology and MS Office.
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