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Customer Service & Real-Time Support Executive

  • Full Time, onsite
  • Private Advertiser
  • Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed

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  • Actively delivering customer support and real-time monitoring activities with sense of urgency and accountability in meeting the deadlines and customer expectation.
  • To handle all customer inquiries and requests promptly, accurately and professionally.
  • Managing any issues that may arise towards resolution in a collaborative and timely manner
  • Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.
  • Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
  • Completing operations whilst providing backup support to team members on other activities during holidays
  • Ability to work in a high volume, fast moving operational business.
  • Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
  • Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.

Requirements:

  • Possess Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields.
  • Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.
  • Good command of English language.
  • Strong communication and interpersonal skills and collaborative team spirit.
  • Strong and proven problem solving skills.
  • Proficient use of applicable technology and MS Office.