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- Develop, implement, and maintain quality control standards policy and procedures with industry standards and regulations.
- Appointed Management Representative for ensuring that the standard and licenses requirements are met.
- Establish and maintain procedures for ISO9001 document control & initiate corrective action where appropriate and prevent recurrence
- Conduct regular inspections and audits are carried out to verify compliance to established procedures.
- Oversee the calibration and maintenance of testing equipment.
- Building a high-performing team: attracting, developing, and retaining top talent to drive quality initiatives.
- Set performance objectives, conduct performance reviews, and provide training.
- Investigate quality issues and non-conformance reports.
- Lead root cause analysis and implement corrective and preventive actions.
- Drive continuous improvement initiatives to enhance product quality.
- Prepare and present quality performance reports to management.
- Evaluate and monitor supplier quality performance.
- Conduct supplier audits and collaborate with suppliers to resolve quality issues.
- Ensure compliance with standards, and certifications.
- Stay updated on changes in regulations and ensure organizational compliance.
- Address customer complaints and quality-related inquiries.
- Collaborate with customer service and product development teams to enhance customer satisfaction.
- Manage all complaints received from authorities and to handle it promptly within the required timeline
- Conduct technical briefing, plan and allocate resources to ensure daily Technical Service and Support activities are carried out.
- Establish documents such as Installation guide, product technical reference and /or standards as necessary.
- Oversee routine product testing and evaluation as per the product audit plan.
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