Epicareer Might not Working Properly
Learn More

Executive/Officer - Customer Care (Concierge)

Salary undisclosed

Apply on


Original
Simplified

JOB DESCRIPTION:

  • Deliver excellence in customer care.
  • Manage customer complaints until case is closed via social media, walk-in, phone calls or emails.
  • Make public announcements.
  • Handle customer care initiatives.
  • Daily operations at Concierge.
  • Reply via our omni-channel system (CEH), attending telephone calls and face-to-face requests.
  • Handle emergency accidents and incidents.
  • Assist with the loaning of amenities, lost & found, and assisting senior citizens.
  • Opening and closing of counter.
  • Delight customers on a daily basis and during the festive season.
  • JOB REQUIREMENTS:

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Customer Service/ Airline Operation/Airport Management or equivalent.
  • 2 to 3 years of experience in Customer Service/ F&B/ Hotel & Management is required for this position.
  • Competence in writing and communicating in Bahasa Malaysia and English. Competence in vernacular languages such as Mandarin and Tamil would be added advantages.
  • Capacity to manage high stress situations.
  • Demonstrate ability to work in a team.
  • Capacity to work in shifts and able to work during weekends & Public Holidays, 6 working days.
  • Willing to be based in Sunway Pyramid (Bandar Sunway).