Technical Support - Korean Speaking Malaysians (RM 8,000) Needed in Midvalley
- Full Time, onsite
- EPS Malaysia
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 8, Malaysia
Salary undisclosed
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Key Responsibilities :
- Day to day handling of customer Emails and phone calls for fault reporting and inquiries
- Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
- Work within a defined set of relevant product / network procedures, standards and practices
- Deliver outcomes by implementing a course of action identified from a general range of solutions
- 1st call Assist in providing technical support in the investigation and rectification of complex incidents
- 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
- Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
- Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
- Daily updates reasons for ageing tickets and difficulties handling complex tickets
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