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Senior Solution Lead

Salary undisclosed

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  • Develop, maintain, and improve dashboards to monitor and assess chatbot performance.
  • Experience with conversational design principles and best practices for chatbot user interfaces would be an advantages.
  • Conduct market research to stay abreast of industry trends, competitor offerings, and emerging technologies in AI and chatbots.
  • Assist in creating and maintaining product roadmaps that align with business goals and user needs.
  • Communicate product features, updates, and user feedback to both technical and non-technical stakeholders.
  • Contribute to the continuous improvement of our AI models and natural language processing capabilities.
  • Bachelor's degree in Computer Science or a related technical field.
  • 5~8 years of experience in product management, preferably in AI, chatbots, or related technologies.
  • Strong understanding of AI and Machine Learning concepts, particularly in natural language processing (NLP) and Gen AI.
  • Proficiency in data analysis and interpretation, with experience using tools such as R, SQL, or Python.
  • Excellent problem-solving skills with the ability to translate data insights into actionable product improvements.
    Strong project management skills.
  • Outstanding communication and collaboration skills, with the ability to work effectively in cross-functional teams.
  • Demonstrated ability to manage priorities and drive product outcomes.
  • Knowledge of regulations related to data privacy and protection as they apply to AI and chatbots.
  • Technical leadership and guidance in the evaluation, selection and integration of software and cloud-based technologies.

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