Supervisor/Assistant Store Manager

Anaika Collections Sdn Bhd as a subsidiary of the Valiram Group (www.valiram.com), is a fashion-forward company that has exclusive retail rights to operate stores for famous and emerging brand names such as Charles & Keith, Pedro & Wycon Cosmetics. Commanding a large presence in Malaysia as well as in Singapore and with its continuous expansion plans, we are always on the lookout for highly motivated and driven individuals who are keen to join our ever-expanding family and be a part of a leading specialty retailer and brand builder. We currently have close to 50 stores in Malaysia and are continuously growing each year.

Vacancies are available at:

• Pavilion KL
• Sunway Pyramid
• Sunway Velocity
• IOI Putrajaya
• Midvalley KL
• SOGO KL
• Queensbay, Penang
• Midvalley Southkey, Johor

As an Supervisor/Assistant Store Manager, you are expected to:

• Assist in leading the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
• Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.
• Maintain inventory integrity – minimize stock losses & ensure monthly (& daily if necessary) stock counts
• Foster a positive, engaging and ethical working environment

Drive the Sales and maximize Profitability

• Execute the main sales initiatives of the Brand
• Daily, weekly and monthly action plan to deliver the expected sales results
• Analyse sales figures, monitor expenses to optimize sales and profits
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses.

Achieve High Service Standards

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.

Team Leadership

• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
• Conduct staff appraisal and quarterly performance review.
• Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.

REQUIREMENTS

• Candidates must possess at least a Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required language(s): Bahasa Malaysia, English and Mandarin is an added advantage.
• Capable candidates with a strong proven track record in achieving team sales and team management will have an added advantage.
• Good interpersonal skills, strong leadership qualities and proactive.
• At least 3 year(s) of working experience in the retail field is required for this position.
• Preferably specializing in Fashion Sales - Retail/General or equivalent.
• Prior fashion retail experience is highly preferred