E-Commerce Operation Executive
Salary undisclosed
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Job Responsibilites:
- Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
- Process customer orders, ensuring timely and accurate fulfillment.
- Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
- Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
- Collaborate with the marketing team to support promotions, campaigns, and product launches.
- Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
- Support the creation and analysis of sales performance reports and metrics.
- Identify and escalate any operational issues to senior management for timely resolution.
- Assist in improving internal processes to optimize efficiency and productivity.
- Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
- Any other tasks and projects as assigned by the superior/Company.
Job Requirements:
- Minimum 1- 2 years’ experience or have relevant experience are encouraged to apply.
- Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.
- Familiarity with e-commerce platforms and basic data analysis.
- Good communication skills and a team player.
- Excellent interpersonal skills, with the ability to collaborate with other departments.
- Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.
- Good proficiency in Mandarin, Malay and English.
Join us and contribute to the growth and success of our beauty brands by driving impactful digital marketing strategies. Apply today!
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