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Legal Content Operations Associate

Salary undisclosed

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  • Content Management: Support the best-practice documentation and creation of methodologies, processes, procedures, tools and resources that support the overall operations of Content Services.
  • Content Operations: Support the tasks required in the release (‘stage 4’) phase of all content types, including supporting the prioritisation of work, quality assurance steps and enhancement of the customer experience.
  • Content Distribution: Support content integration by helping to embed policies, procedures, learning resources, assurance risk resources and other content in the content technology platforms and solutions for distribution to customers.
  • Compliance tracking: Support the ongoing tracking and monitoring of laws, regulations and other compliance resources that are fundamental to the content that is developed and maintained for customers
  • Project Management: Provide project management support for content-related strategic projects and initiatives.
  • Collaboration: Work closely with the Product Management team and other stakeholders in the Content Service functions to support the objectives of the role.
  • Training and Support: Support the implementation, training and guidance required within Content Services of systems, tools and platforms.
  • Report and Data Analytics: Contribute to best-practice reporting and production of data and metrics to provide insights that will support the overall effectiveness of content operations.

Knowledge & Experience:

  • Good research, drafting, reviewing and proofreading skills.
  • Strong attention to detail and accuracy
  • Strong ability to clearly follow and apply documented processes, procedures and instructions.
  • Excellent written and verbal communication skills. High proficiency in English language is required.
  • Strong critical and analytical thinking skills.
  • Knowledge of legal and regulatory terminology and processes, or relevant compliance experience is preferred.
  • Ability to read and interpret laws and regulations at an intermediate level will be advantageous
  • Excellent organizational skills and the ability to manage multiple tasks at once.
  • Ability to work independently and as part of a team, including remote collaboration with colleagues from different countries.
  • An excellent understanding of technology products, which may include Microsoft Office, JIRA, ClickUp and Confluence or other project management tools. The ability to learn new technology products and systems quickly.
  • Demonstrated ability to apply artificial intelligence tools and methods to the development and maintenance of content.
  • Energy to contribute to an agile and often fast-paced environment.