Customer Service Representative

Job Title: Customer Service Representative

Location: Malaysia, GME Chemtech

About GME Chemtech:

GME Chemtech, part of the GME since 1999 and Biesterfeld Group since 2021, stands as a leading distributor in Polymers & Specialty Chemicals across Southeast Asia. We're committed to excellence, innovation, and sustainability, aiming to deliver high-quality solutions to our customers. We are looking for a dynamic and experienced Customer Service Representative to join our team in Malaysia and contribute to our mission of delivering high-quality solutions to our customers.

Job Purpose:

The Customer Service Representative at GME Chemtech will play a crucial role in strengthening customer relationships and ensuring efficient service delivery. This position requires an experienced individual who can effectively handle customer inquiries, resolve issues promptly, and support the sales team in achieving its goals, all while driving customer satisfaction.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the logistics & sales teams to ensure seamless service delivery.
• Analyze customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.

Qualifications:

• Diploma-level education
• Proven experience as a Customer Service Representative, with at least 1-3 years of relevant experience
• Strong understanding of customer service principles and practices, preferably in the polymer or related industry
• Excellent communication and interpersonal skills, with the ability to manage challenging customer situations with diplomacy and professionalism
• Proficiency in accounting system software, databases, and tools, preferably SQL
• Ability to work independently, prioritize tasks, and manage time effectively
• Proficiency of Mandarin is required to communicate to key business partners
• High attention to detail and accuracy
• A team player with a positive attitude and strong problem-solving skills

What We Offer:

• A dynamic and supportive work environment where you can grow your career.
• Competitive salary and benefits package.
• Opportunities to contribute to the expansion of a leading company in the polymer industry.

GME Chemicals is an equal opportunity employer, committed to diversity and inclusion.