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Customer Service Administrator

Salary undisclosed

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  • Respond to customer inquiries via phone, messenger, and chat in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions in our database.
  • Assist customers with order processing, product information, and issue resolution.
  • Collaborate with other departments to resolve customer complaints and provide solutions.
  • Prepare reports on customer feedback and service metrics.
  • Provide administrative support, including data entry, scheduling, and documentation management.
  • Continuously seek ways to improve processes and enhance customer satisfaction.