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Assistant Manager, Collections Analytics & Strategy (Regional)

Salary undisclosed

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Get to Know the Team

The Regional Collections team is an experienced and diverse group responsible for driving collection strategies, training, quality control, data, and analytics across multiple markets and segments. We help maintain portfolio quality within set targets. We are committed to new ideas, collaboration, and delivering measurable results. If you're looking for a supportive environment where you can make a meaningful impact, we'd love for you to join us!

Get to Know the Role

  • We are looking for assistant manager of the Regional Collections Strategy team to handle all the data-related processes in the Collections area.
  • You will report into the Head, Regional Collections and hybrid working in Petaling Jaya, Selangor.

The Critical Tasks You Will Perform

  • You will be responsible for all regular reports and ad-hoc collection-related analysis for all countries.
  • You will ensure that agent incentives are computed and paid correctly following the incentive scheme.
  • You will work with country collection managers and the data team for all data-related inquiries and manage risks related to LI and repayment rate targets.
  • You will provide support in designing and accomplishing dynamic collection strategies for backend (late, DPD >90+) collections, ensuring qualified accounts are endorsed to the External Collection Agency (ECA) monthly and tracking their repayment and performance.
  • You will monitor backend strategies and ensure operations are running in all 6 countries.
  • You will assist country collection managers in preparing and forecasting budgets, including the number of agents and collection activity costs (e.g., SMS, Telco, Incentive, LOD, among others).