Mandarin Customer Service Representative

简介:

作为客服专员，您需要通过多渠道方式(通话，平台信息，邮件)为顾客/用户答疑解惑。此工作岗位主要负责台湾，香港，新加坡，以及中国市场。

工作内容:

工作地点：Petaling Jaya, KL Sentral, Maluri, Cyberjaya, Kelana Jaya 等等 (公共交通直达)

工作时间：一天工作8小时，一星期工作5天

薪资：月薪 + 绩效奖金 + 晚班津贴 (取决于面试表现，学历，工作经验)

应聘需求：

学历 - SPM All Passed或以上 (SPM, Diploma, Degree等…)

经验 - 无需相关经验 (提供专业带薪培训)

语言 - 中文&英文 (粤语=加分项)

如有客服经验者，可获得薪资商讨机会&更高的薪资待遇

职责与责任:

⁃ 通过通话，系统聊天及邮件处理顾客所提出的与产品相关的疑问

⁃ 根据情况提供高效与准确的解决方案

⁃ 更近客户疑问 确保疑问成功解决

⁃ 准确记录受理顾客的申请业务，投诉电话及投诉内容

⁃ 对工作所需的工具，资源，程序，指导方针提供有助于提高往后客户满意度并且有建设性的意见

⁃ 使用友好，礼貌并专业的方式与顾客有效沟通

为什么选择我们?

• 多元文化工作环境

• 工作生活平衡

• 提供专业带薪在职培训

• 有趣的工作环境 友善的同事

• 提供有助于未来的学习与晋升机会

• 靠近公共交通

• 高薪合法工作

• 欢迎想要往客服行业发展的毕业生应聘

WHY US?

• Diverse culture

• Work-life balance

• PAID coaching and mentoring by experts in your field

• Positive environment with helpful and friendly colleagues

• Strong learning and development plans for your career growth

• Strategic location with direct access to public transport

• High pay and legal company

• FRESH GRADUATES ARE WELCOME TO APPLY!

Position Summarize:

Customer Service helps company customers/users with their inquiries through inbound calls, chats, and mails focusing on Taiwan/Hong Kong/Singapore/CH market. Therefore, we are seeking for candidates who are well-verse in Mandarin and English is compulsory. Proficient in Cantonese is a plus point.

Job Details:

• Working location: Petaling Jaya, KL Sentral, Cyberjaya, Kelana Jaya etc.

• Working hours: 5 days per week, 9 hours per day, shift-based.

• Salary: Basic+ KPI+ shift allowance (Based on interview performance, education qualification, and working experience)

inclusive EPF, SOCSO, EIS, ANNUAL LEAVE, MEDICAL LEAVE

Requirements:

• Education- SPM and above (SPM, Foundation, Diploma, Degree etc)

• Experience is not required. (But Free & Professional Training are provided)

• Language(s)- Mandarin, English (Cantonse is a plus)

• with customer service, experience is an advantage (chance to gain higher basic salary)

DUTIES AND RESPONSIBILITIES:

-Handle inbound/outbound enquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned product.

-Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.

-Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

-Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

-Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

-Provide a high level of professionalism and competent customer service.

-Able to communicate effectively with customers in a friendly and polite manner.

More Benefits:

-Recognition

-Allowances (KPI etc)

-Multinational Company, with a friendly & helpful culture

- Office located nearby shopping malls and housing area - easy access from public transport

-Good career advancement

-Insurance coverage

TalentConsult is a recruitment agency. We will assist you throughout the whole interview process (Including assessment and job application)

APPLY NOW!