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Customer Service Officer

  • Full Time, onsite
  • Sportathlon (Malaysia) Sdn Bhd (Fitness First)
  • Kuala Lumpur Customer Service - Customer Facing (Call Centre & Customer Service) Full time RM 2, Malaysia
Salary undisclosed

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Love Meeting People? Join Us as a Customer Service Officer!
Do you want to be part of a dynamic team, start or further your career in customer service, and really make a difference in the lives of others? Look no further – join our team at the forefront of the thriving fitness industry!

About Us:
We are the most established fitness brand in Malaysia and, as part of the Evolution Wellness group, now operate 5 fitness brands with a total of 37 clubs in Malaysia. We are committed to the continuous training and development of our teams. We believe in a culture of learning and personal growth, where we love what we do, and stretch ourselves to learn new things and get better every day. We value attitude, ethics, and willingness to learn more than just qualifications and certifications.

What You’ll Do:
As a Customer Service Officer, you will be the friendly face of our brand, showing our members “we care” – one of our core values. You'll spread positivity and support our members on their fitness journey. Your key responsibilities will include:

  • Customer Interaction: Provide outstanding customer service, addressing inquiries and resolving issues efficiently.
  • Membership Support: Assist members with their needs, from membership sign-ups to managing their accounts.
  • Feedback Management: Gather and report member feedback to help improve our services.
  • Administrative Tasks: Manage customer data and documentation with accuracy.
  • Problem-Solving: Resolve any issues or complaints promptly and professionally, always aiming to exceed expectations.
  • Continuous Improvement: Identify areas for improvement in customer service processes and stay up-to-date on best practices.

What We’re Looking For:
If you love making people smile, enjoy a dynamic work environment, and are passionate about health and fitness, then we’d love to talk to you. Ideal candidates will have:

  • Passion for Customer Service: A genuine desire to help others and provide excellent service.
  • Strong Communication Skills: Ability to communicate effectively and build relationships.
  • Problem-Solving Skills: The ability to handle complaints and resolve issues efficiently.
  • Attention to Detail: Accuracy in managing customer data and documentation.
  • Team Player: Ability to work collaboratively with others.
  • Adaptability: Flexibility to adapt to changing needs and environments.
  • Positive Attitude: A friendly and approachable demeanor that makes members feel welcome.

Why You’ll Love Working With Us:

  • Exclusive Tri-brand Gym Membership access ️‍️
  • Discounted Personal Training sessions
  • Staff family plan
  • Health and medical coverage
  • Annual leave
  • Birthday leave
  • Comprehensive training

Salary shown includes basic salary of RM2,000 along with an excellent commissions structure that can elevate your monthly earning to a realistic RM2800 monthly. Plus, enjoy double pay on selected public holidays, meaning you can earn more!

Join Us Today!

Apply now and start making a difference!