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Service Delivery Manager

  • Full Time, onsite
  • Agensi Pekerjaan Tech Staffing Sdn Bhd
  • Petaling Jaya, Malaysia
Salary undisclosed

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Our Esteemed and Reputable Client is looking for Service Delivery Manager for their organisation. The Service Delivery Manager is responsible for the following:

  • Managing and leading the teams over a numbers of accounts
  • Overseeing installation, troubleshooting and maintenance to ensure proper function and maximize uptime
  • Developing and implementing service delivery strategies, policies and budgets
  • Monitoring and optimizing the performance of service delivery resources
  • Overseeing the scheduling and training of Desktop Engineers
  • Handling service contracts and directs support services to ensure the business continuity
  • Taking ownership of major incidents, coordination of resolving parties, effective communication to stakeholders and post incident review
  • Holding & attending regular team meetings and ensure regular communications motivate and communicate with on-site staff via meetings and ad-hoc briefings
  • Managing all disciplinary issues for direct reports effectively
  • Involved in hiring and interviewing

Requirements:

  • Ideally, minimum of 5 years’ experience with service delivery management in a vendor environment
  • Experience in third-party management, delivery of multiple services to various customers
  • Demonstrable experience of working in a complex IT Service Management environment
  • Strong coordination, operational and resource management skill