Customer Service Executive

Job Description :

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries through various channel.
  Manage accurately all of the order entry in a timely manner.
• Assist customers from answering product questions to processing transactions through product delivery and warranty.
• Attracts potential customers by understanding their needs and answering product questions and suggesting information about other products to best suit customer needs.
• Resolves product problems by clarifying the customer’s complaint, explaining the best solution to solve the problem, and following up to ensure resolution.
• To undertake other tasks as assigned by the Team Lead
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customer in a friendly and polite manner by following processes in place

Job Requirement :

1. EXCELLENT COMMUNICATION:
• Good English communication skills to reply to online customers
• Provide online customers with the right information & solutions

2. PROBLEM-SOLVING:
• Ability to handle customer issues, mainly in Return & Refund & Warranty Cases

3. HANDLING WARRANTY CASES:
• Understand our company warranty policies & processing claims
• Coordinating with relevant departments for replacements or repairs

4. PRODUCT KNOWLEDGE:
• Understand company's products and specifications to provide accurate information to online customers

5. TEAM COLLABORATION:
• Ability to work collaboratively with other departments such as BM, logistics and admin to resolve customer issues

6. FLEXIBILITY & ADAPTABILITY:
• Able to adapt to online platform’s changing processes and policies
• Able to handle higher volume of inquires during peak period

Benefit :

Incentive
EPF & Socso
Medical Claim
Annual Leave

Company information