Customer Support Representative

*Key Responsibilities:*
1. *Customer Interaction:*
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints in a timely manner.
- Provide product and service information to customers.

2. *Problem-Solving:*
- Identify and troubleshoot product or service issues reported by customers.
- Escalate unresolved issues to appropriate teams or departments.

3. *Order Processing:*
- Process orders, forms, applications, and requests accurately.
- Update customer information as required.

4. *Product Knowledge:*
- Maintain a deep understanding of the company's products or services.
- Provide accurate, valid, and complete information to customers.

5. *Communication:*
- Engage with customers professionally through phone, email, chat, or social media.
- Keep records of customer interactions, transactions, comments, and complaints.

6. *Feedback & Reporting:*
- Collect and report customer feedback to improve services or products.
- Participate in team meetings and training sessions to improve skills and product knowledge.

*Qualifications:*
- Strong communication, problem-solving, and organizational skills.
- Ability to multitask, prioritize, and manage time effectively.
- A customer-focused attitude with the ability to handle stressful situations.

*Skills:*
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or relevant software.
- Excellent verbal and written communication skills.
- Patience and empathy when dealing with difficult customers.
- Attention to detail and accuracy in handling customer requests.
- Ability to work both independently and as part of a team.