Sale & Marketing- Provide assistance to all walk-in customers and network
- Responsible for forecasting monthly sales targets
- Setting objectives and strategies to meet sales goals
- Submit a daily sales report to admin marketing
- Assisting with promotional activities, and coordinating with the marketing team to post engaging content for promotions
- Managing the outlet’s social media accounts and online presence
- Supervise and review the content posted by the admin on media platforms for accuracy
- Ensure all posts align with the outlet’s brand image and values
- Also assist on creating, verify and edit content and copywriting before posting
- Schedule and publish posts for recruitment.
- Conduct live, provide assistance to the production team, and review their performance during live
- Communicate with customers and network by answering any inquiries via whatsapp, and other media platform such as FaceBook, IG, Google, Tiktok
- Monitoring online customer reviews and responding appropriately
- Giving solutions to any inquiries and complaints, ensuring that each customer, Owner Hub and network are satisfied (via any media platforms and system “Support Ticket”)
- Follow up with customers, Owner Hub and network to ensure that their issues have been resolved to their satisfaction
- Verify all documents related to supplies from the warehouse and track the outlet’s progress, including equipment and appliance maintenance, as well as overall outlet cleanliness
- Making sure stock utilization done by head baker is accurate
- Transferring rate card for Hub when Promo starts or ends
- Responsible for renewing the outlet’s license and fire extinguisher certifications
- Record “Staff Voucher” purchase by team, and deduct from system as needed
- Ensure compliance with petty cash procedures, maintain records, and submit claim reports to the accounting department
- Recheck sales figures for accuracy, ensuring all cash transactions match the system records, and deposit weekly cash sales into the bank
- Ensure that all team receive and renew typhoid vaccinations and complete the Food Handler Training Course
- Manage the registration process for new team attending the Food Handler Training Course
- Ensure the outlet’s safety by coordinating with pest control
- Verify and reassess any stock discrepancies (loss) reported by administrative staff and head baker, and conduct a thorough analysis to reduce future losses
- Keeping track of supplies,ordering and buy new stock (e.g. carrot, egg, gas) and any itemsas needed by Outlet, including appliances, equipment and stationary
- Collaborating with the supply chain team (Warehouse) to manage inventory effectively
- Monitor Owner Hubs performance on sales, collateral and expiry item
- Advise and support Owner Hub by providing solutions for anything that do not meet HQ’ expectations
- Implement regular quality checks to ensure that all finished products meet the bakery’s standards
- Ensuring bouquets are attractively packaged and presented for sale or delivery
- Monitor production times to ensure that tasks are completed efficiently while still maintaining quality
- Step in to assist with production to ensure customer demand is consistently met when necessary
- Assist and participate in handling pop-up events organized by HQ, including Meet & Greet, BOP, meeting and other activities
- Overseeing daily business operations, managing resources efficiently, and ensuring compliance with company policies
- Maintain high standards of quality control, hygiene, and health and safety
- Address and support the completion of ad hoc tasks assigned by management(e.g. costing etc)
- Assisting with recruitment, conducting interviews, and participating in staff training and development by HQ
- Provide training for head baker and all team for new product
- Overseeing employee performance and providing feedback
- Providing clear direction and objectives for the team to achieve goals, serving as the link between HQ and team outlet
- Conducting regular meetings with team to discuss goals and address concerns
- Addressing and resolving any conflicts or issues that arise within the team
- Ensuring staff compliance with company policies and procedures
- Monitoring and evaluate the team’s schedule, including working hours and leave for full-time and part-time staff
- Approving staff’s overtime and leave applications on I-payroll system
- Recruit new full-time or part-time staff as needed to maintain optimal production levels
Requirement & Qualification
- Hons in Business Management or others related field
- 1-2 year in Food & Beverage industry or any related field
- 25-35 years old
- Have good communication skills and creative thinking to improve sales.
- Good interpersonal skill and team-oriented person
- Single
- Male / Female
- Must have driving Licence
- Computer literate
Other skill
- Well known how to conduct interview session
- Able to conduct regular meeting with team member
- Able to monitor owner hub performance sale and expiry item
- Able to handle the system provided.
