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IT Help Desk Support (Mandarin Speaking)

Salary undisclosed

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Job Responsibility

• Assist developers with issues they encounter while performing their work

• Triage/diagnose issues users run into, and provide a solution

• Escalate issues up to the appropriate Developer team if out of scope

• Search out and identify the underlying issues for developers

• Spend time solving small to critical issues

• Monitor our continuous integration and chase down breakage highlighted by automated testing.

• Train new hires on tools and pipelines ⢠Suggest ways to improve our efficiency ⢠Contribute and improve internal documentation on tools and processes

Job Requirements

• Education must be with a relevant Degree.

• Fresh graduate are welcome to apply.

• Assist developers with issues they encounter while performing their work

• Triage/diagnose issues users run into, and provide a solution

• Escalate issues up to the appropriate Developer team if out of scope

• Search out and identify the underlying issues for developers

• Spend time solving small to critical issues

• Monitor our continuous integration and chase down breakage highlighted by automated testing.

• Train new hires on tools and pipelines ⢠Suggest ways to improve our efficiency ⢠Contribute and improve internal documentation on tools and processes

• Must be willing to work by shift (Morning, Noon & Night Shift)

• ABLE TO READ AND WRITE MANDARIN IS A MUST

Job Benefits

• KWSP

• SOCSO

• Medical claim included

• Annual and medical leave shall be in accordance with the prevailing Labour Law