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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
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  5. Click JavaScript.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Service Executive (English Speaker)

RM 2,200 - RM 2,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Position: Customer Service Executive -Electronic Industry

Location: Menara Dana 13, Ara Damansara, Petaling Jaya

Salary: Basic Salary RM 2,200

Benefits:

  • KPI allowance - RM200
  • EPF SOCSO
  • Training provided (1-month)
  • Nearby with Public Transport
  • Overtime If required

Working Days: Monday to Sunday (5 days a week, rotational)

Working Hours:

  • Monday - Friday (7.30 AM - 6.00 PM)
  • Saturday - Sunday (8.00 AM - 5.00 PM)

JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

Inbound & Outbound Calls

  • Liaise with the Business Unit on the status of service request
  • Filter calls that do not need an engineer on-site and perform FCR
  • Dispatch Engineer on-site for hardware-related issues
  • Filter calls based on product and require different assistance such as software help and transfer to the department in charge
  • Handle calls from Sales & Main Line
  • Enquiries on Paper, Toner, Staples and others
  • Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
  • Enquiries on eShop Web Portal online purchase and delivery matters
  • Enquiries on indoor service repair status and related matters
  • Enquiries on gift redemptions
  • Enquiries on training-related matters
  • Assisting customers to registering product warranties online
  • Receive enquiries on consumable
  • Process consumable orders
  • Help customers with basic ‘how to’ guides
  • Other administrative matters

Administrative task

  • Any assignment as assigned by the immediate superior or HOD
  • Assist Service Mailbox enquiries and replies
  • Handle Inbound & Outbound Calls for the Main Line and Operator queue
  • Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries
  • Send sales lead to the respective sales team
  • Raise escalation for the relevant Business Unit for resolution
  • Accurately record and update customers’ cases into CRM and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow-through in all cases
  • Ensure all follow-ups are done in a timely manner
  • Ensure all SLAs are met appropriately
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with customers throughout the experience
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction

Job Types: Full-time, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Do you have SPM certificate?
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