Client Service Associate - Mandarin Speaker
RM 5,400 - RM 5,400 / Per Mon
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Salary: High Basic Salary + Allowance
Location: NU Tower Sentral
Working Days: 5 days, 2 days off
Working Hours: Rotational Shift
Project: Social Media
REQUIREMENTS:
- Atleast have SPM certificate
- Diploma or Degree in any field
- Malaysian
- Excellent in Mandarin (Speak, Read, Write and Listening)
- Age group: up to 45 years (if more than 45, can consider)
- Typing Speed: 40WPM
DUTIES AND RESPONSIBILITIES: 70% live chat, 30% call and email
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Kindly send me your updated resume for fast respond at [email protected]
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to RM5,400.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Tips
Language:
- Mandarin (Preferred)
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