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Client Service Associate - Mandarin Speaker

RM 5,400 - RM 5,400 / Per Mon

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Salary: High Basic Salary + Allowance
Location: NU Tower Sentral
Working Days: 5 days, 2 days off
Working Hours: Rotational Shift
Project: Social Media

REQUIREMENTS:

  • Atleast have SPM certificate
  • Diploma or Degree in any field
  • Malaysian
  • Excellent in Mandarin (Speak, Read, Write and Listening)
  • Age group: up to 45 years (if more than 45, can consider)
  • Typing Speed: 40WPM

DUTIES AND RESPONSIBILITIES: 70% live chat, 30% call and email

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Kindly send me your updated resume for fast respond at [email protected]

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,400.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Tips

Language:

  • Mandarin (Preferred)