Sales Solution Architect

Job Title: Sales Solution Architect

Qualifications:

• University Degree students in Computer Science, Software Engineering or equivalent.
• Experienced Pre-Sales, Sales Engineers familiar with contact centre solution and/or CPaas will be an advantage.

Skills:

• Familiarity with systems hardware architecture, network interconnect technologies, and topologies
• Be able to effectively communicate the pros and cons to a prospect. Explain point of views and convince internal and customer stakeholders about the architected solution.
• Understanding of evolving technology
• Potential to identify future products and services.
• Knowledge of competitive products in the market

Duties & Responsibilities:

· Work with Sales Leadership to compile strategies and direction for our Contact Center solution and relevant integration solutions for our customers.

· Contribute to ensuring related sales activities is driven to meet business objectives.

· Provide thought leadership and solution design during various phases of the pre-sales cycle.

· Lead and introduce the overall technical vision for our Contact Center Solution.

· Design and plan the technical aspects of our Contact Center Solution to ensure it meets the customer’s desired requirements, is scalable, reliable, and efficient.

· Collaborate with a broader solution development team to design technical blueprints for solutions and implementation plans encompassing software, hardware, network, and inter-connectivity aspects.

· Leverage existing technologies and productize the customer needs that lay outside of the current product offering. This may include the need to build advanced enterprise level systems.

· Provide technical expertise, advising on deployment architectures, and handle in-depth technical questions during meetings, events and calls to prospective, and existing customers and partners with the goal to build long-term business relationships and become a trusted advisor within each customer account.

· Responsible to manage a product backlog of request for new features to existing solution, brand new solutions, and bug/defect request.

· Upon winning the business deal, assist the Project Manager (where required) and the fulfilment & delivery team to ensure the solution is suitably implemented/developed to suite customer.

· Provide guidance to development and engineering team to design, modify and test technical architecture.

· Continuously research current and emerging technologies and propose changes where needed.

· Inform stakeholders about any issues with the current technical solutions being implemented.

· Anticipate problem- and problem-solving ability across the solution landscape.

Job Requirements

• Have outstanding communications skills that enable you to converse, write, present in both English & Bahasa Malaysia easily with everyone from end users to C-Level executives.
• Able to work outside of normal working hours or weekends occasionally to support sales activities. Support work may be conducted remotely or onsite.
• Adhere to use and update our internal system tools; leave application, etc.
• Comply to our internal and customer information security & data privacy policies.

Candidate must.

o be self-motivated, independent, have proactive working attitude, have good interpersonal skills, analytical mindset, be passionate in technical & problem-solving skills, results-oriented, and a strong desire to succeed.

o believe in practising good teamwork.

Applicants should be Malaysian citizens.

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM10,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 10/30/2024
Expected Start Date: 12/01/2024