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Operations Manager

Salary undisclosed

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Job Brief

As Operations Manager, your responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive.

Key Accountabilities

· Responsible for the overall performance of effectiveness and efficiency

· Oversee day-to-day operations

· Design strategy and set goals for growth

· Maintain budgets and optimize expenses

· Set policies and processes

· Ensure employees work productively and develop professionally

· Oversee recruitment and training of new employees

· Evaluate and improve operations and financial performance

· Direct the employee assessment process

· Prepare regular reports for upper management

· Ensure staff follows SOP, health and safety regulations

· Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors, contingency and crisis handling)

· Business travel when required

Key Competencies

· Proven experience as a General / Operations Manager or similar executive role

· Experience in planning and budgeting

· Knowledge of business process and functions (finance, HR, procurement, operations etc.)

· Strong analytical ability

· Excellent communication skills

· Outstanding organizational and leadership skills

· Problem-solving aptitude

Qualifications & Skills

· BSc/BA in Business or relevant field; MSc/MA is a plus

· Able to work under pressure

· Good command of both written and spoken English, Cantonese and Mandarin

· Having telecom industry is a plus