Operational Risk Manager

Job Summary

The Operational Risk Manager requires business acumen and appropriate knowledge and experience in the Operational Risk field. The Operational Risk manager will effectively be driving Operational Policy and Standards, Policy Assurance, Regulatory Compliance, Fraud Risk, Shariah Risk, Reporting and Management Information. The successful candidate will have a strong understanding of operating in a second line capacity within an operational risk organisation, and can respond flexibly and collaboratively to evolving business, regulatory and threat requirements. The manager will coordinate Business Continuity Planning (BCP) and Business Continuity anagement (BCM), incorporating extensive experience in these areas to safeguard the bank's operations and customer services.

Key Responsibilities

1) Operational Risk

 Prepare and maintain operational risk management policies / guidelines

 Communicate and coordinate operational risk management activities in the bank

 Facilitate the review of operational risk controls with all departments.

 Support business units in managing operational risk through the use of Risk Control Self-Assessment and identification of key risk Indicators.

 Perform operational risk reporting as per ORION/KijangNet requirements.

 Conduct Strategic Risk Profile and Risk Register exercise of the bank.

 Develop and update operational risk policies and guidelines, aligning with the bank's strategic goals and regulatory frameworks.

 Lead operational risk assessments, enhancing risk awareness and control measures across the Consumer Bank division.

 Manage the RCSA process and the identification of KRIs to proactively mitigate risks.

 Oversee the collection and analysis of operational risk data, providing strategic insights to senior management.

 Coordinate with the bank’s departments to ensure the successful implementation of operational risk strategies.

 Establish strong ties into the relevant OR governance, risk and control committees to ensure adequate reporting of Operational Risk.

 Drive integration of operational risk reporting and associated Policy / Standards.

2) Business Continuity Planning (BCP) and Management (BCM)

 Serve as the BCP Coordinator, leading the development and regular updating of the bank’s BCP strategies.

 Conduct BCM exercises, ensuring readiness and effective response to operational disruptions.

 Work with cross-functional teams to establish resilient processes and backup systems for critical bank functions.

 Train and guide bank staff on BCP protocols and emergency procedures.

3) Fraud Risk Management

 Develop and maintain an effective fraud risk management framework.

 Coordinate with the security and investigations team to resolve fraudulent incidents and implement preventive controls.

 Analyze fraud trends and advise on system enhancements to mitigate fraud risks.

4) Shariah Risk Management

 Integrate Shariah compliance into risk management policies and operational procedures.

 Work closely with the Shariah committee to ensure all Consumer Bank products and services are compliant with Islamic finance principles.

 Conduct regular Shariah risk assessments and provide training to staff on Shariah compliance issues

5) Reporting and Compliance

 Prepare risk reports and dashboards for regulatory bodies and internal stakeholders.

 Ensure compliance with local and international risk management standards and best practices.

6) Other Responsibilities

 Prepare and submit BNM regulatory reporting.

 Assisting with and contribute to UAT (User Acceptance Testing) for the systems.

 Undertake any ad-hoc assignments and tasks as directed by management.

 Driving and contributing to the establishment of the Bank Departments’ Key Risk

Indicators (KRIs), Risk Control Self-Assessments (RCSA), Risk Profiles, and Risk

Register.

Qualifications and Requirements

 A minimum of 5+ years of experience in managerial of operational risk management in Consumer Banking operations.

 Previous experience as a BCP Coordinator and in BCM, with a proven track record in planning and executing continuity strategies.

 Bachelor’s or Master’s degree in Finance, Risk Management, Business Administration, or related fields.

 Professional certifications in risk management or business continuity are highly regarded.

 Strong analytical and decision-making capabilities with a comprehensive understanding of risk assessment tools and methodologies.

 Excellent leadership and communication skills, with the ability to influence and engage stakeholders across all levels of the organization.