Retail Trainer

• Design and implement training programs for retail staff, focusing on product knowledge, customer service excellence, sales techniques, and operational procedures.
• Conduct in-store training sessions, workshops, and on-the-job coaching to improve the performance and skills of retail teams.
• Facilitate training for store managers and supervisors on leadership, team management, and operational excellence.
• Assess training needs through surveys, performance metrics, and feedback from store teams and management. Customize training programs based on individual store or team requirements.
• Develop and manage the onboarding process for new retail hires, ensuring that new employees are equipped with the necessary skills and knowledge to succeed.
• Create engaging training materials, including manuals, guides, and online learning resources to support ongoing learning and development.
• Evaluate the effectiveness of training programs by monitoring employee performance and feedback, making adjustments as needed to improve outcomes.
• Work closely with store operations, HR, and other departments to ensure alignment between training programs and business objectives.
• Regularly visit retail locations to deliver in-person training, conduct assessments, and provide support to store teams across multiple regions.
• Ensure all training adheres to company policies, operational standards, and regulatory requirements.

Requirements:

• Minimum of 5 years of experience in retail training or a similar role, with a focus on field training and employee development.
• In-depth understanding of retail operations, customer service, and sales strategies.
• Proven ability to inspire and motivate retail teams to achieve excellence and drive results.
• Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
• Experience with learning management systems (LMS), e-learning platforms, and training tools.