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Customer Service Coordinator

Salary undisclosed

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Delivery status

  • Communicate with customers on their requested/delivery status
  • Feedback to customers on stock availability & ETA warehouse date.

Delivery arrangement

  • Monitoring delivery status
  • Coordinate and follow through with salesperson to seek approval for release of blocked delivery.
  • Prepare Picking List and Delivery Note, and forward to Warehouse (MYM) to pick goods for delivery. Ensure MYS-SO or MYS-PO is matched accurately to the customer PO.
  • Ensure the correct Certificate of Analysis is provided to customer for each delivery.
  • Communicate with factory (MYM) and transporter to ensure prompt and accurate deliveries to customers.

Stock control : Finished goods

  • Manage and monitor the stock quantity and aging at Warehouse.
  • Alert customers/salespersons on overdue stocks at Warehouse.

Customer complaint

  • Ensure required information is available for complaints to be logged into QSHE Software.
  • Keep customers updated on the complaint status.

Reports

  • Stock Status Report (for specific customer when requested)

Requirement:

• Candidate must possess at least Diploma holders.

• Proficient in English and Mathematics.

• 1-2 years working experience in manufacturing industry

• Must be willing to work in Glenmarie, Shah Alam.

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