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Senior/ Business Analyst, Operations Solutions

Salary undisclosed

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Join our family today.

Together, we'll make travel better.

What you'll be doing:

Geographical Scope: Global

  • The position contributes to PPG lounge operations globally by providing modern digital architecture designs, analyses, develops, and documents the lounge management solutions.
  • This position is expected to drive technology capabilities adoption & standardization to support the strategic business roadmaps for global lounges expansion and operations.
  • This position is to support the PPG Business Development and Sales team in clients requirements and IT integration discussion with our Lounge Management Solutions.
  • Enable: Efficient & Effective technology adoption; Process Automation, ITIL Framework, Business Requirements Analysis, Technical Design and Development
  • Govern: Data and Security Compliance, Policy & Procedure, Quality Assurance, Technology Standardization
  • Innovate: Keep up to date with technology evolution and industry developments, and perform proof-of-concept pilots to drive continuous digital innovation

Some of the responsibilities are:

  • Supporting global commercial and operation users in reviewing business and operation needs.
  • Leading the business and integration requirements discussion with B2B clients and translating the requirements into IT business solution proposals.
  • Identifying options for potential solutions and assessing them for both technical and business suitability.
  • Leading system architecture design and review.
  • Leading system development team (internal and external vendors) through programming, testing, and implementation.
  • Managing external hardware & software vendors globally and coordinating with infrastructure team as needed to deliver the business solutions.
  • Investigating, and recommending hardware/software for purchases, and providing global support / solution to enable the lounge business engagement.
  • Defining and executing on the digital transformation strategy in compliance with PCI DSS by adopting AWS Technologies and solution.
  • Reviewing and updating the relevant documentation (inclusive of flow diagrams/models) to reflect changes made to the system.
  • IT application projects management and ensuring that project budgets are adhered to and deadlines are met.
  • Supporting users on change control, providing training and user manuals to users for all systems implementations.

About You:

  • Post-secondary degree in Computer Science, Information Technology, or related disciplines.
  • Minimum of 7 years of technology solutions development experience with at least 5 years hands-on technical business analysis and project delivery roles preferably gained from sizable firms or multinational companies.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software applications and cloud platform solutions.
  • Technical experience with systems networking, databases, web and mobile application development, and user support.
  • Experience in Mobile Hardware Application Problem Analysis & Solution Design with mobile APP & web programming languages (Java & C#).
  • Good understanding in Data Base in both RDBMS and NoSQL.
  • Background in Microsoft .NET, HTML5, CSS.
  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project (or other project management tool).
  • Strong analytical and problem-solving skills.
  • Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.
  • Willingness to work occasionally outside of normal business hours.
  • Willingness to travel if necessary
  • Organized & able to work independently and under pressure
  • Good command of spoken and written English and Chinese
  • Effective communication skills for interactions with global teams