Senior/ Business Analyst, Operations Solutions
Salary undisclosed
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What you'll be doing:
Geographical Scope: Global
- The position contributes to PPG lounge operations globally by providing modern digital architecture designs, analyses, develops, and documents the lounge management solutions.
- This position is expected to drive technology capabilities adoption & standardization to support the strategic business roadmaps for global lounges expansion and operations.
- This position is to support the PPG Business Development and Sales team in clients requirements and IT integration discussion with our Lounge Management Solutions.
- Enable: Efficient & Effective technology adoption; Process Automation, ITIL Framework, Business Requirements Analysis, Technical Design and Development
- Govern: Data and Security Compliance, Policy & Procedure, Quality Assurance, Technology Standardization
- Innovate: Keep up to date with technology evolution and industry developments, and perform proof-of-concept pilots to drive continuous digital innovation
Some of the responsibilities are:
- Supporting global commercial and operation users in reviewing business and operation needs.
- Leading the business and integration requirements discussion with B2B clients and translating the requirements into IT business solution proposals.
- Identifying options for potential solutions and assessing them for both technical and business suitability.
- Leading system architecture design and review.
- Leading system development team (internal and external vendors) through programming, testing, and implementation.
- Managing external hardware & software vendors globally and coordinating with infrastructure team as needed to deliver the business solutions.
- Investigating, and recommending hardware/software for purchases, and providing global support / solution to enable the lounge business engagement.
- Defining and executing on the digital transformation strategy in compliance with PCI DSS by adopting AWS Technologies and solution.
- Reviewing and updating the relevant documentation (inclusive of flow diagrams/models) to reflect changes made to the system.
- IT application projects management and ensuring that project budgets are adhered to and deadlines are met.
- Supporting users on change control, providing training and user manuals to users for all systems implementations.
About You:
- Post-secondary degree in Computer Science, Information Technology, or related disciplines.
- Minimum of 7 years of technology solutions development experience with at least 5 years hands-on technical business analysis and project delivery roles preferably gained from sizable firms or multinational companies.
- Extensive knowledge of data processing, hardware platforms, and enterprise software applications and cloud platform solutions.
- Technical experience with systems networking, databases, web and mobile application development, and user support.
- Experience in Mobile Hardware Application Problem Analysis & Solution Design with mobile APP & web programming languages (Java & C#).
- Good understanding in Data Base in both RDBMS and NoSQL.
- Background in Microsoft .NET, HTML5, CSS.
- Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project (or other project management tool).
- Strong analytical and problem-solving skills.
- Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.
- Willingness to work occasionally outside of normal business hours.
- Willingness to travel if necessary
- Organized & able to work independently and under pressure
- Good command of spoken and written English and Chinese
- Effective communication skills for interactions with global teams
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