Community Operations Specialist - Malay Speaker (Relocate to Bangkok, Thailand)

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• ฿ 20,000 sign-on bonus will be awarded if you can join TDCX in early November 2024.
• Attractive remuneration, great perks.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as top priority.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Fluency in written and spoken English, and Bahasa Melayu (Malaysian Language Speaker)
• Able to work in Shifts
• Able to relocate to Bangkok, Thailand in early Nov 2024
• Bachelor's Degree, or Master's Degree is required
• More than 1 year experiences in any field. However, fresh graduates are encouraged to apply
• A deep interest and understanding of online media and social networks
• Awareness of current cultural, political, and social events in Thailand
• Goal-oriented work approach and flexibility

Work Location : United Center Building - Sala Daeng BTS Station / Si Lom MRT Station

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.